Privacy Policy

What this policy covers

This Privacy Policy describes how Heerya Dental Hospital ("Heerya", "we", "our") collects, uses, stores, and protects personal information submitted through this website. By using this website or submitting the enquiry form, you agree to the terms below.

What we collect

When you submit an enquiry through our contact form, we collect:

• Your name
• Your mobile phone number
• Your selected service of interest
• Any message you write
• The page you submitted the form from (internal analytics)
• The date and time of submission

We also automatically collect anonymous analytics data when you visit any page on this website, via Google Analytics 4 (GA4) and Google Tag Manager (GTM). This includes:

• IP address (anonymised)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Pages visited and time spent on each page
• Referring source (Google, direct, social media)

What we do with it

We use the information you submit only to:

• Reply to your enquiry via WhatsApp, phone, or email
• Schedule and confirm appointments
• Send treatment-related follow-up communication (test results, appointment reminders, post-treatment care)
• Improve our website experience using aggregated, anonymised analytics

We do not:

• Sell, rent, or share your personal information with third parties for marketing
• Use your data for any advertising beyond Heerya-related measurement
• Send you promotional SMS or calls unless you have specifically requested them

Where your information lives

Form submissions are stored securely in our Supabase database (Postgres cloud storage). We retain enquiry data for up to 24 months from the date of submission, after which it is automatically deleted unless you have become an active patient (in which case it becomes part of your clinical record and is retained under standard Indian medical record-keeping requirements).

Clinical records of patients who have received treatment at Heerya are retained for the period required by Indian dental practice regulations.

Cookies used on this website

This website uses cookies and tracking scripts from:

• Google Analytics 4 (GA4) — Anonymous usage analytics to understand how visitors use the site.
• Google Tag Manager (GTM) — Container for managing analytics tags.

You can disable cookies in your browser settings. Doing so will not affect your ability to use the website or submit enquiries.

What you can ask us to do

You have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of any incorrect data.
• Request deletion of your data (subject to medical record-keeping requirements for active patients).
• Withdraw consent for any non-essential processing.

To exercise any of these rights, email us at [email protected] with your full name, phone number, and the specific request. We will respond within 30 days.

Who we work with

We use the following third-party services. Each has its own privacy policy:

• Supabase (database hosting) — privacy policy at supabase.com
• Cloudflare (website hosting and security) — privacy policy at cloudflare.com
• Google (analytics, maps) — privacy policy at google.com
• Resend (email notifications) — privacy policy at resend.com

For patients under 18

We do not knowingly collect personal information from children under 18 without parental consent. Parents submitting enquiries on behalf of children are responsible for the consent to submit this information.

Updates

We may update this policy from time to time. Material changes will be highlighted on this page with a new "Last updated" date. Continued use of the website after changes means you accept the updated policy.

Questions about this policy

For any privacy-related questions, contact:

Heerya Dental Hospital
Majeera Nagar Main Road, Sangareddy, Telangana
Phone: +91 97039 37701
Email: [email protected]